Contact information
We’re here to help your big friends get the best rest! At punix.shop, we value our customers and are dedicated to providing the best support for our Premium Large Dog Beds. Whether you have a question about an order, shipping within the US, or product specifications, our team is ready to assist.
Contact Information
- Operator: 1000 99TH STREET, LLC
- Email: support@punix.shop (We aim to respond to all inquiries within 24 hours on business days.)
- Phone: +1 800-829-4933
- Address: 9380 BAY DR, SURFSIDE, FL, 33154, United States
Business Hours
Our customer support team operates from Surfside, Florida. Please note our operating hours:
- Monday - Friday: 9:00 AM – 5:00 PM (Eastern Time / ET)
- Saturday - Sunday: Closed
Customer Note: Any inquiries sent during the weekend or public holidays will be handled as a priority on the following business day.
Quick Help
- Order Tracking: Please include your order number in your email for faster service.
- Shipping: We offer Free Domestic Shipping on all dog bed orders across the United States.
- Returns: Check our 30-day Return Policy for detailed instructions regarding unused items.
- Billing: All prices and transactions are securely processed in USD.